Discover a Career with SpringHill Suites Winston-Salem Hanes Mall

Discover a Career with SpringHill Suites Winston-Salem Hanes Mall
Thank you for visiting our job listings! Available jobs will be listed on the left.
Return to listing

NIGHT AUDITOR

Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

  • Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys

  • Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill

  • Handles incoming guest phone reservations

  • Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions

  • Handles all guest complaints or problems to exceed the guest expectations
  • Handles all guest service requests, makes change

  • Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages

  • Conducts security walks
  • Keeps records of room availability and guest’s accounts. Operates front desk software
  • Maintains a balanced cash/billing drawer
  • Welcome guests and respond to requests in a prompt and professional manner
  • Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
  • Knows how to use office equipment
  • Knows all safety and emergency procedures
  • Maintains awareness of all rates
  • Setting wake up calls
  • Printing and delivering notices to guests
  • Stocks linens and supplies at front desk for the following day
  • Generates automated audit reports for manager’s review
  • Communicates with the previous and following shifts
  • Ensures compliance with energy conservation and job safety requirements
  • Proactively maintain assigned areas and equipment
  • Ensure efficient completion of daily assignments in a timely manner
  • Report all safety concerns to management
  • Attend and participate in all mandatory trainings
  • Flexible with schedule and assignments
  • Maintain effective performance under pressure

  • May perform similar duties as requested by supervisor

Requirements:

  • Good customer service skills
  • Ability to work independently and with others
  • Good communication skills
  • Attention to detail
  • Ability to multi task

  • Displays good initiative

Apply to this Job

Tell us about you

Please complete as many fields as possible. Fields in red are required.

First Name:
Last Name:
Address:
City:
State:
Zip:
Phone:
Email:



If yes, please explain

Day/Hours Availability

Please enter the hours you are available on the following days

Monday From To
Tuesday From To
Wednesday From To
Thursday From To
Friday From To
Saturday From To
Sunday From To
 
What date are you available to start work?
 
Please list your skills and qualifications
 

Education

High School
What was the name of the High School you attended? Did you graduate? If so what year?

Education

College / Post Secondary
What was the name of the College / Post Secondary School you attended? What was the location of the College / Post Secondary School you attended? What dates did you attend?
  From To
 

Previous Employment 1

Company Name:
Dates Worked:
Supervisor Name:
Email:
Phone:
Address:
Position Title:
Responsibilities:
Reason for Leaving:
Ok to contact?
 

Previous Employment 2

Company Name:
Dates Worked:
Supervisor Name:
Email:
Phone:
Address:
Position Title:
Responsibilities:
Reason for Leaving:
Ok to contact?
 

Previous Employment 3

Company Name:
Dates Worked:
Supervisor Name:
Email:
Phone:
Address:
Position Title:
Responsibilities:
Reason for Leaving:
Ok to contact?
 

Reference 1

Name:
Phone:
Email:
Relationship:
 

Reference 2

Name:
Phone:
Email:
Relationship:
 

Reference 3

Name:
Phone:
Email:
Relationship:


Apply Now